Dear Members,
At Palladium Travel Club, we are constantly striving to innovate and optimize our services, always aiming to provide you with the best experience. As part of this commitment, we want to inform you about an important update in our billing system.
UPDATES IN THE BILLING SYSTEM:
Change In the Name of Billing: The charges for your membership on your bank statements may now appear under two names: Setivel S.A. o Viajes Atalaya S.A. Both names are valid and correspond to our service.
Important: To avoid any inconvenience, we request you not to report these charges as unrecognized or dispute these transactions to your financial institutions.
SECURITY AND TRUST IN YOUR TRANSACTIONS:
We maintain the highest standard in the security of our transactions. We use advanced encryption technology to protect your personal and financial data.
OFFICIAL COMMUNICATIONS:
Billing: The payment link will be sent from the email address palladiumptc@palladiumhotelgroup.net and our communications regarding administration could be as well sent from the domain @palladiumtravelclub.com
We appreciate your understanding and support during this improvement process. We are committed to providing you with exceptional service and maintaining quality in all our operations.
We also want to help you identify fake PTC emails
Email is one of the most used tools nowadays and can be used by cybercriminals. So we share with you these important points so you can identify the official emails sent by Palladium Travel Club, avoiding being a victim of fraud.
Check the domain of the email
We will only contact you through emails with domain: @palladiumtravelclub.com.
Otherwise, the email is fake.
Check the files
PTC will never provide software, audio or video files, among others for download.
They convey a false sense of urgency
Through this type of communications, possibly, they require urgently request you to accept the offer and payments linked to this transaction.
Official newsletters
All our official newsletters to partners are sent through the official account donotanswer@palladiumtravelclub.com.
In addition, if you still have doubts about the legitimacy of the email, please contact us via email at: vlo3.riviera@palladiumtravelclub.com
We share with you the official accounts to make your reservations in the different languages:
English: reservations.en@palladiumtravelclub.com
Spanish: reservaciones.es@palladiumtravelclub.com
French: reservations.fr@palladiumtravelclub.com
German: reservierungen.de@palladiumtravelclub.com
Palladium Travel Club,
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