Palladium Travel Club family,

We inform you that as of January 1, 2022 Family Selection in Costa Mujeres will be renewed. The commitment of Palladium Hotel Group is to provide excellent service and offer the best facilities, this has led to expand the exclusive areas of Family Selection, as well as a new reception inside the lobby Grand Palladium Costa Mujeres.

Family Selection Costa Mujeres is a premium accommodation created especially for families, where children’s stay is amplified with Family Boss, which offers children special services and facilities so they can enjoy their vacation to the fullest.

Below is the detailed list of renovations to be carried out, as well as some additional modifications to be made to the property.


The new reception will be located inside the Grand Palladium Costa Mujeres lobby, next to the Lobby Bar.


Exclusive pool:

The Fizz Relax Pool will now be exclusive to guests staying at Family Selection.

The exclusive Family Selection pool located on the side of building 12, near the Poseidon restaurant, becomes a Grand Palladium pool and will be renamed the Fizz Relax Pool.


It is very important to emphasize that the rooms located in building 11 such as: Ambassador, Ambassador Swim Up, Signature Residence will continue to be part of Grand Palladium, therefore they will have access to the Family Selection amenities.

Reservations made in Junior Suite Beach Side, Junior Suite Beach Side Ocean View, Junior Suite Beach Side Panoramic Ocean View, Junior Suite Swim Up Beach Side, will be honored at no cost in Family Selection.


Personalized service at Family Selection

We remind you of the exclusive services offered to the little ones to enjoy their vacations and we are pleased to inform you that the personalized service will be extended.

  • Exclusive facilities in Family Selection areas, such as a leisure area with video games, cooking classes and arts and crafts activities.
  • A welcome kit for the little ones.
  • Surprise preparation of a bubble bath with toys and amenities
  • Milk and cookies service before bedtime
  • A personalized mini bar for adults and children
  • In-room video games on request
  • Pillow menu for children
  • Extended babysitting or family service (upon request and at additional cost)
  • Breakfast, snacks, teatime and premium bar in the lounge
  • Exclusive reserved area on the beach
  • Concierge assistance
  • A la carte activities for children, teens and adults
  • Welcome kit for each child
  • Glass of milk and giant chocolate cookie on deck


Below you will find the updated map of the entire complex:


We look forward to seeing you next year at your home away from home!

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