What's New: April

April 9, 2024 / 0 Comments

Members Awards – The Best Caribbean Diamond

We are 2 months away from celebrating our most glamorous Members Party of the year, the Members Awards 2024 in the incredible destination of Costa Mujeres in Cancun.

The Members Awards is an event to celebrate the loyalty of our members in which the day of the main party, we award members in different categories, for example: the most active in social networks, PTC influencer, ambassadors of our destinations, among many other categories. In addition during two weeks we will have fun activities, main events, exclusive tours, cocktails, food, music and most importantly, time to create more unique moments with the whole PTC family.

We are happy to announce the dates of the main events within the Members Awards – The Best Caribbean Diamond:

Tropical Gems in Paradise: June 10th, 2024

The Best Caribbean Diamond: June 14th, 2024

Heart of the Ocean: June 19th, 2024


Don’t be left out of this great Members Party! We are waiting for you in Costa Mujeres from June 7th to 23rd to live more unforgettable moments together.


Nueva estrategia para Call Center

Switching to e-mail

The main reason for switching from email to phone support at this time and as with all decisions we make, is to provide our members with the best possible service and experience. Dedicating all of our team’s efforts to phone calls will ensure less waiting time and a more efficient resolution of pending issues, with special attention to reservations and modifications to existing reservations.

In the meantime, we continue to expand our call center staff and improve our technology, which will result in better service.

I would like to point out that the decision to stop using e-mail as a means of communication for most of our members has been planned on a temporary basis.

Non toll-free calls / Language

Soon, we will be announcing additional contact lines for a greater capacity to serve our members.
Likewise, in case the agent does not speak your language correctly, we will return your call as soon as a suitable agent is available for you.

Quality Control

Any reservation or quotation will be followed by a confirmation letter or email. It is important, in order to guarantee you the best experience, to review upon receipt of this letter and kindly inform us of any possible discrepancies, ensuring that corrections are made effectively.


In the event that communication is lost in the middle of a conversation, rest assured that we will call you back, our call center platform allows us to do so.

If a communication ends with outstanding points on our end, you can schedule a time and day for a representative to call you back.


Your security is a necessity for us and as has always been our standard procedure, you will be asked a few identity confirmation questions before proceeding with any reservation or quote request. Similarly, any further communication following your call will be directed to the email address registered in your membership.

Online Reservation

As previously announced, in the fourth quarter of this year we are committed to launching a website that will allow our members to quote and book online.

Addressed to Exclusive Members

Exclusive e-mail for members:

Presidential/Signature/Residence exclusive.members@palladiumtravelclub.com

This recently launched email remains active and a new option will be announced shortly in our call center menu. In the meantime, we encourage all our members to call for the most efficient resolution of their requests.

Last but not least, I would like to invite you to visit our website and get more information about our hotels and offers at www.palladiumtravelclub.com

Real Madrid Clinics

You still have time to take your kids to the Official Real Madrid Clinic in Riviera Maya, Punta Cana or Imbassai!

The Real Madrid Foundation Clinics offer a unique and exciting opportunity to experience specialized soccer training with Real Madrid Foundation coaches who will help your kids improve their soccer skills. Training at the official Real Madrid Clinic will allow your children to train like a professional soccer player and learn the values of the sport.

By training under “The Real Way” methodology, this training is based on a complete developmental analysis that combines individual follow-up, as well as teaching values such as leadership, teamwork, respect and effort.


Week 1 – July 8 to 12, 2024.
Week 2 – July 14 to 19, 2024


Week 1: July 29 to August 2, 2023


Week 1 – August 5 to 9, 2024.
Week 2 – August 12 to 16, 2024


Stay tuned to our social networks @palladiumtravelclub because we will be giving away REAL MADRID CLINIC PASSES so your child can make the most of the program with the best coaches of the Real Madrid Foundation.


Palladium Travel Club,

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