Dear Member,
There is no doubt we are living days of uncertainty as we continue battling against an invisible enemy called COVID-19, causing a chain of reactions.
This collateral damage and since health is first, Palladium Hotel Group has decided to temporarily close all hotel operations. The closings will be gradual until the last member has withdrawn according to the dates detailed below:
MEXICO: TRS Coral Hotel & Grand Palladium Costa Mujeres Resort & Spa will remain open until April 3rd, 2020 before it closes.
o TRS Yucatan Hotel, Grand Palladium White Sand Resort & Spa, Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa will close March 24, 2020, as a reminder, all passengers between now and April 3rd, will be accommodated at Grand Palladium Costa Mujeres Resort & Spa or TRS Coral Hotel accordingly, meanwhile these properties are open.
o Grand Palladium Vallarta Resort & Spa will will close April 1st, 2020.
- DOMINICAN REPUBLIC: All properties will close in March 28, 2020.
- JAMAICA: All properties will close in March 24, 2020.
- BRAZIL: will close in March 30, 2020.
CHANGE YOUR DATE
o Members will be able to change the date of their booking to a future travel date until 23rd of December, 2020 with no additional fee or cancellation penalty, other dates will apply restrictions.
o The rate will be the same for the new booking.
o If the rate is lower on the new travel date, we will price match it; alternatively, if the client wishes to change brands between Grand Palladium to TRS Hotels, they would be responsible for any price increases.
PREPAYMENT POLICY:
o Any deposits or payments already received will be applied toward a future date.
CANCELLATIONS:
o There will be no cancellation penalties for passengers traveling between now and April 30th, 2020.
NO SHOWS:
o All No-Shows will be waived for passengers traveling between now and April 30th, 2020.
MOVE YOUR DATE:
o Once ready, please contact our Call Center to move your date.
o I IMPORTANT: You must provide our Call Center the original booking # to modify.
Thank you in advance for your continuous support.
Sincerely,
We are scheduled to come June 13th.
Should we cancel or keep the reservations until later to see what is going on.
Hello Billie,
We understand the situation and we’ll be flexible in modifying your reservations until 23/12/20.
I’m not sure i understand the date’s we were scheduled for March 20 2020 through March 29 2020. we cancelled due to the virus on March the 18th. Now that was a benefit week now when do i need to use my benefit week’s by (and how many do i have left) and when do i need to book these? if you could let me know these question’s please. also can you tell me the balance (if any) on this membership ?JAM-SR-DA-2510
Hello Timothy,
We understand the situation and we’ll be flexible in modifying your reservations until 23/12/20.
Buenas noches
Su servidora maria cristina rojas flores
Socia número cun-3007
Como aplicaría mi reserva
Tengo reservado del 13 de abril al 20 de abril
Espero respuesta
Puedo hablar con alguien?? Por teléfono?
Buenas tardes,
Entendemos la situación y seremos flexibles en la modificación de sus reservas hasta 23/12/20. Me podría indicar quién es su agente de reservas, por favor.
So sorry you have to close, but totally understand. Any idea of a date when you might reopen?
Stay Safe.
Hello Kathy,
We don’t know precisely yet when will open our resorts but we’ll let you know through our social media
will they be open by August 1st
Hello Robert,
Everyday we are checking the situation, we hope by then all our resorts and hotels will be open but we’ll let you all know through our social media.
En primer lugar, lamentar la situacion que nos aflige a todos, Tengo una reserva desde el 10 de mayo hasta el 31 de mayo del 2020, desde ya no puedo viajar por lo dicho anteriormente, de momento la debo cancelar y esperar para reagendar y lo mismo aplica para los pasajes aereos.
Esperaremos como evoluciona la situacion para volver a comunicarnos. gracias
Buenas tardes,
Entendemos la situación y seremos flexibles en la modificación de sus reservas hasta 23/12/20.
Queria consultar el tema de la membresía. En mi caso se vencia este año. Esoto de postergará?
Gracias
Hola Jorge,
Entendemos la situación y seremos flexibles en la modificación de sus reservas hasta 23/12/20. ¿Cuándo vence su membresía?
Hello!
We are trying to contact your call center but the number is disconnected! Do you have another phone number we can call?
Hello Michel,
Our contact us • From the US .: 1877 296 9330 • From Canada: 1877 287 0724 • From Mexico : 01 800 836 7256 • From Europe and rest of the world : +52 984 873 4801 For reservations, please contact: reservations@palladiumtravelclub.com
I made a reservation for Jamaica 14-21Aug20
No one confirmed my reservations and I called again about my trip and still no one has gotten back to me. Please accept this email to cancel my trip for my family and I we will not be traveling.
Sheree West member# JAM-SR-DA-2759
Phone 757 291-4129
So sorry to hear that. You can also modify your reservation with no extra charge, you have until 23/12/20. Can you tell me who’s your booking agent, please.
We have been coming to tha Grand Palladium Colonial resort for the past 15 years. Have a vacation planned and paid for from May 19 to May 29. Hopping the resort is open since we call it our second home.
Hello Nancy,
We hope all resorts and hotels will be open by then, but right now we are still monitoring the situation. Any update we have, we’ll let you know through our social media. Also, you can modify your reservations until 23/12/20.
Buenas tardes
En RD, veo que cierra el 28 Marzo, pero….. por cuánto tiempo?. quizás un mes, o más tiempo.?.
Tengo reserva del 9 al 23 Mayo!, mi intención firme es ir, pero no se si estará abierto. Que debo hacer?.
Muchas gracias
Buenas tardes,
Aún no sabemos hasta cuando pueda permanecer cerrado el hotel, todos los días monitoreamos la situación. Cualquier noticia al respecto, la estaremos dando a conocer a través de nuestras redes sociales. Sin embargo, usted puede re-programar sus vacaciones hasta el 23/12/20.
Thank you for the update . We had the palladium booked in Punta Cana for 10 days in April Hoping to change dates for October of this year Will advise Thank you
Hello Fred,
We understand the situation, the best you can do is reschedule your vacations, you have until 23/12/20. There will be no extra charge we’ll respect the same rate.
Yo viajaba con una agencia de viajes, y esta cerrada porque en España hay estado de alarma, no se como debo reaccionar llame y se supone que ellos se habran puesto en contacto con ustedes, animo teniamos que llegar hoy hasta el 1 de abril, me da tanta pena, porque tampoco nos dejan celebrar buestra boda.
Hola Ines,
¡Lo lamento mucho! ¿Usted había reservado algún paquete con Weddings Palladium?
Usted puede re-programar sus vacaciones sin ningún costo, hasta el 23/12/20.
BUENOS DÍAS. JUNTO A MI FAMILIA TENEMOS UNA RESERVA A PARTIR DEL 19 DE MAYO EN MEXICO COSTA MUJERES RESORT & SPA.
EN QUE SITUACIÓN NOS ENCONTRAMOS.
UDS. CONOCEN LA FECHA DE APERTURA DE VUESTROS COMPLEJOS ?
AL MISMO TIEMPO, MIS HIJOS VIAJAN EL 30 DE MAYO A PUNTA CANA.
AGUARDO COMENTARIOS.
MUCHAS GRACIAS.
Jorge,
Al día de hoy te comento que la apertura de nuestros hoteles y resorts será en Mayo, de lo contrario, daremos a conocer las nuevas fechas de apertura por medio de nuestras redes sociales y blog.
Due to these unfortunate events, would we receive deposits back if we had weddings booked with you? Also, what about VIP weeks? Do we get extensions as well?
Hello Devin,
Can you tell under which name is your wedding reservation?
You can use reschedule your vacations until 23/12/20
I don’t know when this will be over and I want to get married on the date we picked. So rescheduling might not be an option. But if you guys are closed, wouldn’t I be able to get my deposit back?
Can you send me the name and email of who did the reservation with weddings, please.
So that the manager of Palladium Weddings can explain with detailed information.
Thank you!
Hola buenos días, disculpa yo tengo una reservación para finales de mayo y principios de junio, esas fechas seguirán abiertas o dejo cambiar de fechas? Mi correo es goscarmandot922@hotmail.com
Sigo atento a sus comentarios y agradezco su atención.
Saludos cordiales.
Oscar,
Por el momento se quedan las fechas de cierre que dice en el artículo, pero seguiremos monitoreando la situación ya que puede extenderse la fecha de apertura. Una vez que se encuentren abiertos los hoteles y resorts, lo daremos a conocer a través de nuestras redes sociales y blog.
Hi I have a trip booked for April 24 at costa mujeres. Should I cancel now or is there a possibility that you will reopen by that date
Hello Keneth,
We understand the situation and we’ll be flexible in modifying your reservations until 23/12/20.
Buenos Dias, sres. de Palladium, los felicito por la explicacion detallada en el presente Informe.
pero no entiendo los comentarios de los socios y/o personas que contrataron los servicios del hotel por distintos agencias de viajes,
Sres. y Sras. esto es una PANDEMIA MUNDIAL, todos nos encontramos en la misma situacion, pero no podemos preguntar hasta cuando permanecera cerrado los complejos hoteleres, solo Dios y nosotros si cumplimos con las directivas de CUIDARNOS, quizas pasara.
preguntemosno, si esta PANDEMIA pasara y despues organizaremos nuestras vacaciones, como creo que todos la merecemos, pero tengamos paciencia y fe en Dios, no seamos egoistas.
Felicito a Travel Grup (Palladium) por las medidas adoptadas.
¡Muchas gracias por tus palabras!
Hello, we supposed to come over May 15th., but if we have to cancel because the resort is not open or our flight is not going, we cannot go this year. Do we want to go next year, but we had the free week this reservation. Can we use the free week for next year?
Hello Cindy,
You have to check your situation with your booking agent because we are allowing to modify vacations until 23/12/20 but if you can’t I suggest to talk to our Call Center/ booking agent to see what we can do.
Hello Palladium and God Bless you ALL, thank you for being sooo proactive about this serious issue and caring so much about your members, Its very much appreciated My question yo you is:
I have a free week to use this year and we were planning to visit Spain by June which was the expiration month to use it; we decided not to expose ourselves at least until past September; your reply has been that you will honor everything until 23/23/2020, does that means we do not have to sign anything acknowledging the honoring of an extension of the benefit week besides your reply to this message? I certainly do not want to loose it. Thank you in advance , jamjrca2024
There’s no problem we’ll honor all the free weeks, Palladium nights, etc for all our members to use until 23/12/20