There is no doubt we are living days of uncertainty as we continue battling against an invisible enemy called COVID-19, causing a chain of reactions.
This collateral damage and since health is first, Palladium Hotel Group has decided to temporarily close all hotel operations. The closings will be gradual until the last member has withdrawn according to the dates detailed below:
MEXICO: TRS Coral Hotel & Grand Palladium Costa Mujeres Resort & Spa will remain open until April 3rd, 2020 before it closes.
o TRS Yucatan Hotel, Grand Palladium White Sand Resort & Spa, Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa will close March 24, 2020, as a reminder, all passengers between now and April 3rd, will be accommodated at Grand Palladium Costa Mujeres Resort & Spa or TRS Coral Hotel accordingly, meanwhile these properties are open.
o Grand Palladium Vallarta Resort & Spa will will close April 1st, 2020.
- DOMINICAN REPUBLIC: All properties will close in March 28, 2020.
- JAMAICA: All properties will close in March 24, 2020.
- BRAZIL: will close in March 30, 2020.
CHANGE YOUR DATE
o Members will be able to change the date of their booking to a future travel date until 23rd of December, 2020 with no additional fee or cancellation penalty, other dates will apply restrictions.
o The rate will be the same for the new booking.
o If the rate is lower on the new travel date, we will price match it; alternatively, if the client wishes to change brands between Grand Palladium to TRS Hotels, they would be responsible for any price increases.
o Any deposits or payments already received will be applied toward a future date.
o There will be no cancellation penalties for passengers traveling between now and April 30th, 2020.
o All No-Shows will be waived for passengers traveling between now and April 30th, 2020.
MOVE YOUR DATE:
o Once ready, please contact our Call Center to move your date.
o I IMPORTANT: You must provide our Call Center the original booking # to modify.
Thank you in advance for your continuous support.