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From Guest to Family

What's New: April

April 9, 2024 / 0 Comments

Members Awards – The Best Caribbean Diamond We are 2 months away from celebrating our most glamorous Members Party of the year, the Members Awards 2024 in the incredible destination of Costa Mujeres in Cancun. The Members Awards is an event to celebrate the loyalty of our members in which the day of the main...

Working for a better service

April 3, 2024 / 0 Comments

Dear members, We have received a few requests for clarification following my last letter. I will do my best to respond to each in the following paragraphs: Switching to e-mail The main reason for switching from email to phone support at this time and as with all decisions we make, is to provide our members...

Inside our latest Call Center strategy

March 25, 2024 / 0 Comments

Dear Esteemed Members of the Palladium Travel Club Family, I hope this letter finds you well and wish you the best always. First, I would like to extend my heartfelt gratitude for your unwavering support and loyalty to our Travel Club. Your trust means everything to us, and it is our constant endeavor to enhance...

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