Dear Member, This is to kindly remind you that benefit exchanges requested upon arrivals or during stays in our resorts (e.g. Palladium Nights with Free All-inclusive Weeks) are, unfortunately, not allowed as per the terms and conditions in your reservation confirmation letter. Kind regards, Dear Member, This is to kindly remind you that benefit exchanges requested upon arrivals or during stays in our resorts (e.g. Palladium Nights with Free All-inclusive Weeks) are, unfortunately, not allowed as per the terms and conditions in your reservation confirmation letter. Kind regards, 